Service Maintenance

We support professional monitoring, rapid incident response, and proactive performance optimization for stable operation and continuous growth of developed services.

Service Overview

Passion Factory's maintenance service goes beyond simple bug fixes to provide comprehensive operational support that continuously improves service stability and performance.

Key Features

1. 24/7 Real-time Service Monitoring

• Continuous system status monitoring
• Early detection of anomalies
• Preventive maintenance execution

2. Rapid Incident Detection & Recovery

• Defined incident response processes
• Quick cause analysis and resolution
• Business continuity assurance

3. Continuous Performance Optimization

• Regular system inspections
• User feedback-based improvements
• Speed, stability, and usability enhancements

Technology Stack

• Monitoring: Datadog, Grafana, Prometheus
• Cloud: AWS, GCP, Azure
• DevOps: Docker, Kubernetes, Terraform
• CI/CD: GitHub Actions, Jenkins, ArgoCD

Maintenance Process

1. Monitoring: 24-hour system status surveillance
2. Issue Analysis: Rapid cause identification when problems occur
3. Resolution & Deployment: Testing fixes and deploying changes
4. Reporting: Regular operational status reports

Service Scope

• Bug fixes and patch applications
• Security updates
• Performance tuning
• Database optimization
• Server management and scaling
• Backup and recovery management